SHIPPING METHODS

Clients can deliver footwear to be resoled in our facility in three different ways:

1. Delivery and collections on site

Selecting this mode the clients will deliver and pick up their footwear directly in our facility.

Action Directe S.C.
Via Valprato 68
10155 Torino

2. Mail delivery service

Selecting this mode the clients will independently ship their package to our facility:

Action Directe S.C.
Via Valprato 68
10155 Torino

The return shipment will be handled by Action Directe. The cost of the return will be charged on the footwear order bill and it can vary depending on the destination and the weight of the package. The costs will be well marked while you’re shopping and in the order summary. Return shipment in Italy is free for orders exceeding 200€. For shipment abroad the return shipment is free for orders exceeding 400€.

3. Mail delivery and collection service

(Available only for shipment within Italy)

By selecting this mode both the collection and the delivery of the product will be done by Action Directe at the clients specific address.The collection service is of 12€.
The cost of the return will be charged on the footwear order bill and it can vary depending on the destination and the weight of the package. The costs will be well marked while you’re shopping and in the order summary. Return shipment in Italy is free for orders exceeding 200€. For shipment abroad the return shipment is free for orders exceeding 400€.

For orders exceeding 5 pairs of shoes we ask that:

please put some coloured tape on both the shoes and if you could write the name, the last name of who placed the order and then proceed to number the shoes. For example if you ship 10 pairs of shoes, the first pair will have the number 1 written on the tape, the second one will have a 2, etc…

Here you have an image for reference:

Costs with PRIORITY MAIL DELIVERY SERVICE (24/48h Business hours):

    • 0-10 Kg One-way shipments, Italy  € 9.00
    • 0-10 Kg One-way shipments, Italian Islands € 12.00
    • 0-10 Kg Two-way shipments, Italy € 21.00
    • 0-10 Kg Two-way shipments, Italian Islands € 24.00

    Return shipment in Italy is free for orders exceeding 200€. For shipment abroad the return shipment is free for orders exceeding 400€.

    Our products are being shipped from our facility in Via Valprato 68, 10155 Turin. We set up for your order:

    • within 72 working hours after placing your order for our store products;
    • within 7 working days for products that have to be resoled. The 7 working days will be considered from the day the footwear gets to our facility.

    Orders received after 11 a.m. on Friday will be prepared and shipped the following Monday.


When the package is picked up from our facility you’ll get a shipment confirmation email.

When the package gets delivered to its final destination the client should check:

  • that the number of consignment packages corresponds to the one indicated in the transport document.
  • that the packaging is intact, not damaged, not wet, and unaltered.

Any damages to the packaging, products, or lack of correspondence to the number of packages must be signaled immediately by placing “SUBJECT TO CONTROL” on the proof of delivery by courier, and notifying the Action Directe staff by email.

Once the delivery document is signed, the customer may not object to the external characteristics of the delivered goods. Any issues concerning the physical integrity, correspondence or completeness of the items received must be reported by email within 10 days after delivery.

In case of repeated failure of delivery due to non-availability of the customer and subsequent non-collection from the mail delivery system warehouses within 8 working days, the order will automatically be canceled. 

The cost relative to the transport, storage, and return to sender will still be charged even after the refund for made payment.

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