SHIPPING METHOD
When ordering, the customer can choose between three different options:
1. Collection and delivery on site
By selecting this mode, the customer will independently deliver and collect the product directly on site:
Action Directe S.C.
Via Valprato 68
10155 Torino
2. Shipping by courier
By selecting this mode, the customer will send the package independently to:
Action Directe S.C.
Via Valprato 68
10155 Torino
The return shipment will be handled by Action Directe. Shipping costs vary depending on the destination and quantity of the goods purchased and are clearly highlighted during the purchase and in the order summary.
Return shipping to Italy is free for orders over 200€. Abroad it is free for orders over 400€.
3. Collection and shipping by courier
(Option available only in italy)
By selecting this mode both collection at the address specified by the customer and return shipping of the product will be handled by Action Directe.
Pick up service costs 12€.
Return shipping costs vary depending on the destination and quantity of the goods purchased and are clearly highlighted during the purchase and in the order summary.
Return shipping to Italy is free for orders over 200€. Abroad it's free for orders over 400€.
For orders with more than 5 PAIRS of shoes we ask:
Place colored paper tape on both shoes and write the name and surname of the person who placed the order and the number of the corresponding shoe on both tapes.If you send, for example, 10 pairs of shoes, the first pair will have the number 1, the second the number 2, etc.
Example:
Costs with PRIORITY MAIL DELIVERY SERVICE (24/48h Business hours):
- 0-10 Kg One-way shipments, Italy € 9.00
- 0-10 Kg One-way shipments, Italian Islands € 12.00
- 0-10 Kg Two-way shipments, Italy € 21.00
- 0-10 Kg Two-way shipments, Italian Islands € 24.00
Return shipping to Italy is free for orders over 200€. Abroad it’s free for orders over 400€
Our articles start on site at Via Valprato 68 in Turin.
We prepare and ship your package
• within 72 hours of ordering the shop products;
• within 10 working days for products to be resoled. The days are counted starting from the arrival of the shoes to be resoled in the laboratory.
Orders received after 11:00 a.m. on Friday will be taken over the following Monday.
You will receive confirmation of the return shipment when the package is taken over by the courier.
Upon receipt of the goods by the courier, the Customer is required to check:
• that the number of packages being delivered corresponds to what is indicated in the transport document;
• that the packaging is intact, undamaged, not wet or otherwise altered.
Any damage to the packaging and/or the items, or any discrepancy in the number of packages, must be immediately disputed by noting a “WRITTEN RESERVATION FOR INSPECTION” on the courier’s proof of delivery and notifying us immediately via email. Once the courier’s document has been signed, the Customer may not raise any objections regarding the external condition of the delivered goods. Any issues concerning the physical integrity, accuracy, or completeness of the items received must be reported via email within 10 days of delivery. In the event of repeated delivery failures due to the Customer’s unavailability, followed by a failure to collect the goods within 8 working days of them being held at the courier’s warehouse, the order will be automatically cancelled. All costs related to transport, storage, and return to the sender will be charged and deducted from the refund of the payment made.
